We do not accept insurance, but we do accept Medicare for covered services. Some insurance carriers may cover some of the services and lab tests, depending on your plan. We do provide a detailed receipt of services in your patient portal which you can submit to you insurance or HSA directly.
Programs can range from a few weeks to a several months or more depending on the details of your specific concerns. We routinely assess progress to determine progress toward your goals.
Cancellation or rescheduling of any visit must be done at least 24 hours in advance. If you consistently cancel within the 24-hour window, or fail to show up to your scheduled visits, we reserve the right to discharge you from your active program or charge you 50% of the cost of the canceled or missed visits. If you know you need to reschedule an appointment, please contact us as soon as possible, so we can assist you.
Refunds for programs or prepaid visits can be obtained if requested more than 48 hours in advance of a scheduled visit. For refund requests for programs, please refer to our guarantee section of the financial information that you will receive upon initiation of a program.
We are not an emergency or urgency clinic. If you have emergency or urgent needs, please go to the appropriate facility. Also, our providers do not respond immediately to messages. Therefore, do not message your provider in lieu of seeking proper medical attention.
Outside of scheduled visits, we utilize phone calls and the secure messaging on your P2P Patient Portal as an optional means for communication. The providers are not available for unscheduled phone calls or visits. Messaging through the portal is the only way to contact your provider outside of visits. You may call the office with general questions, but the administrative staff will be unable to assist you with questions regarding the specifics of your treatment. Never send messages in regards to a medical emergency. If you are having a medical emergency, please call 911 or visit the ER or Urgent Care.
While you will be able to send messages to your providers, this privilege comes with several stipulations and expectations. Our providers often do not have the time during working hours to respond to messages, so there may be a delay in receiving a response to your message. Providers will respond as soon as they are able, but please allow at least 48 hours on a business day before expecting a response. We do not expect our providers or employees to respond to messages over the weekend. If your question requires case review or a response that takes more than 5 minutes to read and respond to, we will require that you schedule an in-person or virtual visit with the provider to discuss your question. This includes messages regarding alterations to treatment plans, supplements usage, and future treatment. When deemed appropriate by your providers, your message may be answered by another employee in order to facilitate a quicker response. Please limit your questions to your personal case only. These parameters allow us to continue offering this service to you and help care for our staff and their well being.
At Synapse, we strive to treat everyone with love and respect. We expect the same in return from you when dealing with our team. If you engage with our staff in a way that is deemed to be inappropriate or offensive, we reserve the right to discharge you from our clinic after giving a written warning.